Cancellation and Refund Policy

1. Overview

At ScanMyGifts, we understand that sometimes plans change. This policy outlines our cancellation and refund procedures for our digital gift experience services. We strive to be fair and transparent while protecting the interests of both gift senders and recipients.

2. Cancellation Policy

Before Gift Delivery/Access

• You may cancel your order within 24 hours of purchase
• Cancellation is allowed before the gift has been accessed by the recipient
• To cancel, contact our support team with your order details
• Cancelled orders will be processed for refund within 3-5 business days

After Gift Delivery/Access

• Once a gift has been accessed by the recipient, cancellation is not available
• This ensures the integrity of the gift experience
• In exceptional circumstances, we may consider case-by-case refunds

Technical Issues

If you experience technical issues preventing proper service delivery, we will work to resolve the issue or provide a full refund.

3. Refund Policy

Eligible Refunds

• Unused Services: Full refund for services not yet accessed
• Technical Failures: Full refund if our platform fails to deliver your gift
• Duplicate Payments: Immediate refund for accidental duplicate charges
• Service Outages: Refund or credit for extended service unavailability

Non-Refundable Items

• Completed gift experiences that have been successfully accessed
• Custom content creation fees after work has begun
• Processing fees charged by payment providers
• Premium features that have already been utilized

Partial Refunds

In certain situations, we may offer partial refunds at our discretion, such as when only part of the service was successfully delivered or when there were significant delays not caused by the customer.

4. Refund Process

How to Request a Refund

1. Contact our support team at support@scanmygifts.com
2. Provide your order number and reason for refund request
3. Include any relevant documentation or screenshots
4. Our team will review your request within 24-48 hours
5. You'll receive email confirmation of the refund decision

Processing Timeline

• Approval: Refund requests reviewed within 48 hours
• Processing: Approved refunds processed within 3-5 business days
• Receipt: Funds appear in your account within 5-10 business days
• International: International refunds may take up to 15 business days

5. Special Circumstances

Gift Recipient Issues

If the gift recipient is unable to access their gift due to technical issues on our end, we will:

• Work immediately to resolve the technical issue
• Provide alternative access methods if possible
• Offer a full refund if the issue cannot be resolved within 72 hours

Content Issues

If uploaded content (videos, messages) fails to process or becomes corrupted:

• We will attempt to recover or re-process the content
• Allow re-upload of content at no additional charge
• Provide full refund if content cannot be successfully delivered

Force Majeure

In cases of natural disasters, government actions, or other events beyond our control that prevent service delivery, we will offer rescheduling options or full refunds at customer discretion.

6. Subscription Services

For any future subscription-based services:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds for partial subscription periods unless required by law
• Access continues until the end of the paid period

7. Dispute Resolution

If you're unsatisfied with our refund decision:

1. Request escalation to our management team
2. Provide additional documentation if available
3. We will conduct a secondary review within 5 business days
4. Final decisions will be communicated in writing

8. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of any modified terms.