Let’s get you
the right help.
Tell us where you are in the gift journey.
Your physical order
For shipping, returns, physical products, order changes, refunds or Shopify gift-card balances, contact the store where the order was placed. The store owns those decisions.
Gift message or technical help
For upload, recording or gift-message access problems, use this form or email us. Include the visible error and the device/browser you used.
support@scanmygifts.comKeep verification codes, card details, provider keys and private gift links out of your message. An order reference is enough to start.