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prepmygifts.Help Center

A little help.
A better gift.

From the first gift option to the final reveal.
Find the steps for your part of the journey.

Good places to start

Set up PrepMyGifts for your store Record or upload an audio or video message Send gifts to multiple addresses Open your personal gift message

Step-by-step guides, answers and troubleshooting.

What brings you here?

CustomersMake it a giftGift options, personal messages and sending to several addresses.RecipientsOpen your surpriseFind your gift link, scan the product and enjoy your message.MerchantsSet your store upStorefront setup, gifting features, orders and notifications.

Something not working?

Start with the problem you see. We’ll point you to the right next step.

Recording or upload issues Gift message not ready Gift options not showing Ask for help