Gift options are not showing in your store
Check the storefront setup, active gift catalog and product settings together.
Check the setup
- Open Settings and confirm the app embed is enabled and saved in the published Shopify theme.
- Check the matching Home feature switch.
- Open the gift catalog tab and ensure there is at least one usable active option.
- Check product eligibility and exclusions, then preview the actual storefront product.
- Check your subscription in Billing & Subscription. If the app reports a session problem, reopen it from Shopify Apps.
What to know
Multi-address gifting also needs a plan that includes it and saved shipping settings. Check the published storefront, not only a theme preview.
If the managed catalog failed to synchronize, contact support with the store domain and affected option; avoid rebuilding unrelated Shopify products yourself.
What happens next
Eligible active services should appear after setup is saved and catalog/authorization checks succeed.
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