Troubleshooting

Find the steps, settings and answers for troubleshooting.

• Gift options are not showing in your storeCheck the storefront setup, active gift catalog and product settings together.
• A gift option price or image is incorrectReview the saved app option and its storefront representation before changing Shopify products manually.
• Multi-address gifting is unavailableMulti-address gifting needs plan access, enabled settings and a usable store configuration.
• Fix notification connection or delivery problemsProvider connection checks and final recipient delivery are different steps.