Handle cancellation refunds and store credit
Manage a recipient cancellation in Shopify, then check that the buyer’s refund or store credit is confirmed against the combined purchase.
How to use it
- Open the recipient’s Shopify order and review the cancellation and refund history.
- Use Shopify’s cancellation/refund controls for the intended original-payment refund or store credit.
- Open Financial summary for the purchase and check the confirmed refund and credit amounts. The buyer tracking page shows them too.
- If an amount is pending, uncertain or flagged for review, inspect the payment history and contact support before repeating the action.
What to know
The payment order holds the buyer’s actual charge. A manual refund record on a recipient order does not by itself send money back to the buyer. For supported cancellations, PrepMyGifts processes the matching refund against the payment order; store credit already issued by Shopify is recorded without issuing it again.
This automatic handling covers matching resolved cancellations. Returns, goodwill refunds, split payments and unsupported manual-payment histories need separate review. A cancelled order alone does not confirm that money was returned.
Store credit for a cancellation belongs to the buyer’s Shopify customer account, not the gift recipient. If Shopify shows a different customer, stop and have the account and transaction reviewed.
What happens next
A refund or credit is shown as confirmed only after the matching transaction succeeds. Pending or uncertain amounts remain visible for review.
Still need a hand? Contact support below.