Frequently asked questions
Quick answers for merchants. Follow the guide when you need the details.
What is billed separately from my plan?
Text/SMS message usage is $1 per message; audio and video are $2 each under the current plans. Shopper gift-option prices are separate from app charges.
Read the guideDoes the trial include message usage?
The 15-day trial covers the recurring plan fee. Message usage is metered separately, and Shopify determines trial eligibility.
Read the guideAre greeting cards and gift cards the same feature?
No. Greeting cards are physical products. Shopify gift cards hold redeemable value and use native Shopify code issuance and email.
Read the guideCan I use my own sending account?
Yes. Notifications supports selected direct email providers, Klaviyo/Omnisend bridges and Twilio SMS/WhatsApp connections. Configure and test the required account.
Read the guideCan I edit notification wording?
The app lets you change supported branding and preview messages. PrepMyGifts manages wording, secure links and required information.
Read the guideWhich multi-address order should I fulfill?
Fulfill the recipient orders. The parent order is the payment record for the combined purchase.
Read the guideWhere do I cancel and refund a recipient order?
Review the request and perform supported actions in Shopify Orders. The app orders view is read-only.
Read the guideHow do I avoid counting multi-address sales twice?
Exclude PMG Multi Address parent and child records from the regular Shopify export, then combine the app Orders snapshot by matching column names.
Read the guide