Understand delivery timing and upload reminders
Notification timing follows the gift’s saved delivery conditions and message readiness.
How to use it
- Review the shopper’s selected timing and whether their message is complete.
- For a sender who chose later upload, check the setup-link and reminder entries in Delivery history.
- For a scheduled or fulfillment-triggered recipient message, confirm the relevant time or Shopify event.
- Refresh history before deciding a message is late.
What to know
A sender who has not finished a later upload can receive a reminder. The default delay is 24 hours; completing the upload stops that reminder.
Reminder timing is not editable in the Notifications page. Contact support if you need help with it. Send now queues a ready message; it does not guarantee an immediate inbox arrival.
What happens next
The message can proceed when its readiness and delivery-time conditions are met.
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