Read notification history and handle failures
Read notification statuses carefully before retrying or contacting a recipient again.
How to use it
- Open Notifications → Delivery history and find the message by recipient and time.
- Read its status, sending platform and any error.
- If a failed message has a Retry button, fix the reported cause before choosing Retry.
- For an Unknown result, check your sending provider’s history or contact support before sending again.
What to know
Accepted means the sending provider accepted the message, not that it reached the inbox. Delivered requires a delivery confirmation. Klaviyo and Omnisend can show event acceptance while their automation still needs to send the email.
Unknown means the app cannot confirm whether submission succeeded. The recipient may already have received it, so check before retrying or using another channel.
What happens next
You can distinguish pending work, definitive failure and uncertain submission without causing an unnecessary duplicate.
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