A gift option price or image is incorrect
Review the saved app option and its storefront representation before changing Shopify products manually.
Check the option
- Open the matching gift catalog tab and inspect the option’s name, price, image and active status.
- Edit and save the intended values, waiting for confirmation.
- Refresh the storefront and inspect the cart price for that option.
- If the mismatch remains, send support the store domain, option name and a screenshot without private customer details.
What to know
The app synchronizes gift options to managed Shopify variants. Images and prices can be wrong if that update did not complete.
Do not reuse a managed gift variant for another item. Shopper prices and merchant message usage charges are separate.
What happens next
Support can review the catalog synchronization when the saved and storefront values differ.
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