Orders and reporting

Find the steps, settings and answers for orders and reporting.

• Find gift options and messages on ordersUse Orders to find purchased gift options and the details your team needs for preparation.
• Understand multi-address payment and recipient ordersOne multi-address purchase creates a payment order and separate recipient orders. Fulfill the recipient orders; use the payment order to check the money.
• Fulfill recipient orders in ShopifyHandle recipient fulfillment through Shopify Orders; the app provides a consolidated view.
• Handle stock shortages and processing issuesIf a paid purchase shows a stock or processing issue, inspect the affected recipient before making another change.
• Review recipient cancellation requests in ShopifyVerified buyer cancellation requests appear on the recipient order for merchant review in Shopify.
• Handle cancellation refunds and store creditManage a recipient cancellation in Shopify, then check that the buyer’s refund or store credit is confirmed against the combined purchase.
• Read the multi-address financial summaryCheck how much the buyer paid, how much was refunded and how much store credit was issued for a multi-address purchase.
• Export and combine order reportsUse the app export with the ordinary Shopify export to avoid counting payment and recipient records twice.
• Export payment and refund transaction historyDownload payments, refunds and store-credit activity recorded during a selected period.