Fix notification connection or delivery problems
Provider connection checks and final recipient delivery are different steps.
Check the connection
- In Notifications, select the correct channel and provider. Review the required credentials and verified sender.
- For Klaviyo or Omnisend, confirm the immediate transactional automation is live and uses the PrepMyGifts event content.
- Use Verify and connect, then send a test to a destination you control.
- Inspect Delivery history and the provider inbox/history. Configure authenticated callbacks if final-status visibility is missing.
What to know
Unknown means the app could not confirm whether the provider accepted the message. Check provider history before retrying or switching channels.
Reconnecting an account changes its callback address. Update that address with the provider and send a test; a verified API key alone does not confirm inbox or phone delivery.
What happens next
A successful test provides evidence for the active configuration. Persistent failures need the provider error or support review.
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