Handle stock shortages and processing issues
If a paid purchase shows a stock or processing issue, inspect the affected recipient before making another change.
How to use it
- Open the multi-address purchase in Orders and read the issue shown for the recipient.
- If a recipient Shopify order exists, open it and check its stock, fulfillment and payment records.
- Use Shopify Orders for supported cancellations and refunds.
- For an order that was not created or a result that remains uncertain, contact PrepMyGifts support with the store domain and purchase reference.
What to know
Stock checks do not reserve products. An item can become unavailable after checkout; a stock issue does not mean the buyer has been refunded.
Check the existing order and payment history before trying again. Creating another order or repeating a refund while the first result is uncertain can create duplicates.
What happens next
The app shows confirmed fulfillment, refunds and credits separately from work still awaiting review.
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