Review recipient cancellation requests in Shopify
Verified buyer cancellation requests appear on the recipient order for merchant review in Shopify.
How to use it
- Open the recipient’s Shopify order from the multi-address purchase.
- Review the Remove items / Manage request banner and the items the buyer asked to cancel.
- Decide whether to accept the request under your store’s policy.
- Use Shopify’s cancellation and refund controls, then check the app’s financial summary for confirmed refunds or credit.
What to know
The buyer tracking page sends a cancellation request for available unfulfilled quantities. The merchant reviews it in Shopify.
Resolving a request without issuing a refund or credit does not return money. Check the cancellation and refund outcomes separately.
What happens next
The request outcome and any confirmed cancellation compensation become visible on the buyer and app views.
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