Frequently asked questions

No separate app is required for the browser gift-message flow. Open the recipient link and follow its instructions.

The photo is compared with the gift image attached to the message before it is revealed. Photograph the actual product, fully unwrapped.

The sender may still need to finish the message or the gift may not yet pass its readiness checks. Check back or ask the sender.

No. If an optional reaction prompt appears, you can decline and continue to the message.

Native Shopify gift-card codes arrive through the purchasing store’s gift-card email. The store handles code and balance questions.