Fix camera access or gift-photo matching
Use the browser’s camera permissions and a clear photo of the actual gift to complete verification.
Try these checks
- Open the link directly in a supported browser if an embedded app browser cannot access the camera.
- Allow camera access in browser settings, then reopen the scan screen.
- Unwrap the product, use even lighting and hold it inside the camera guide.
- Wait for the photo check and follow any retry limit or wait instruction.
What to know
Photograph the unwrapped product, not just its shipping box. If the item looks substantially different from the registered gift image, ask the sender or store to check the gift details.
Follow any instruction to wait before trying again. When contacting support, say whether the camera failed to open or the photo failed to match.
What happens next
A matched photo opens the gift message; persistent errors need the sender or support to review the gift.
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