Fix audio or video playback
Check the media controls and browser before trying to open the gift again.
Try these checks
- Press Play yourself if automatic playback is blocked.
- Check device volume, mute settings and connected headphones.
- Use a stable connection and reload the original gift link if media loading failed.
- Try another current browser on your device and report the visible error if it still fails.
What to know
Video or audio can need time to load. A text-only message will not have audio playback.
Declining an optional reaction recording should still let you play the message; you do not need to grant camera access just to listen.
What happens next
Use the player controls when the media loads. Contact support if the same message fails across browsers.
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