Your gift message is not ready
If the gift link opens but the message is not ready, the sender may still need to finish it. A failed photo match is a different problem.
Read the message on screen
- Confirm you opened the original recipient link.
- If the page says Your gift is almost ready, check back after the sender has finished adding the message.
- If it says the gift could not be confirmed after scanning, unwrap the product fully and follow the screen’s retry or wait instruction.
- Ask the sender to check the gift details or contact support if the issue persists.
What to know
The gift needs to be active and have its image and message ready before it can open. Ask the sender whether checkout and the message upload are complete.
For a page error, contact support with the visible error and approximate time. For a failed photo match, follow the scan instructions and try a clear photo of the unwrapped product.
What happens next
The gift can open when its readiness checks pass. A mismatch requires a successful verification photo.
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