Fix recording and upload problems
A blocked permission, unsupported recording format or oversized file can stop a message upload.
Try these checks
- Check the message type and size: audio up to 1 MB, video up to 50 MB; text up to 1000 characters.
- If recording will not start, inspect the browser’s permission prompt and allow the required microphone/camera access.
- Close other apps using the device. Cancel a stalled start and try again, or choose a supported file instead.
- Play the finished preview and wait for the upload confirmation before leaving.
What to know
Recordings are checked against the same limits as files. A browser without supported recording can still use the upload option where its file type is accepted.
If an upload fails, keep a local copy and retry once the connection is stable. Do not assume selecting a file saved it.
What happens next
Once the message saves successfully, continue with the gift. If it still fails, contact support with the error and your device/browser details.
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