Troubleshooting

Find the steps, settings and answers for troubleshooting.

• Fix recording and upload problemsA blocked permission, unsupported recording format or oversized file can stop a message upload.
• A sender or recipient message has not arrivedCheck the gift’s readiness and selected delivery conditions before assuming the message was sent.
• Fix recipient CSV import errorsCorrect the CSV before importing it again into your selected cart.
• Resolve multi-address checkout problemsMulti-address checkout requires complete carts, valid destinations and a current accepted quote.