Request cancellation of a recipient delivery
Ask the store to cancel items that have not yet been fulfilled, using your verified buyer tracking page.
How to use it
- Open the buyer tracking link and verify the buyer email.
- Find the recipient delivery you want to change.
- If the page offers cancellation, submit the request and wait for confirmation.
- Choose Refresh updates to check the request status. Contact the store if the action is unavailable or the request remains pending.
What to know
The store decides whether to accept the request. A submitted request does not automatically cancel the delivery or return your payment.
Cancellation may be unavailable for fulfilled items, a request already in progress, or a refund/credit still being processed. Contact the store directly for returns or other refund questions.
What happens next
The store receives the request on the recipient’s Shopify order. Check refund and store-credit amounts separately from the cancellation status.
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