A sender or recipient message has not arrived
Check the gift’s readiness and selected delivery conditions before assuming the message was sent.
Try these checks
- Check the destination entered for the sender or recipient, including spam or junk folders for email.
- Confirm the store checkout completed and any later message upload was saved.
- Check whether the gift was scheduled or waiting for a delivery event; verify the timezone.
- Contact the store or PrepMyGifts support with the order reference and approximate time if the message is still missing.
What to know
Queued or provider-accepted does not mean delivered to the inbox. SMS and WhatsApp depend on enabled accounts and permission.
A sender setup link and recipient reveal link serve different purposes. Do not share verification codes or private links in public support posts.
What happens next
Support can inspect readiness and delivery history. Avoid repeating payment to resolve a missing notification.
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