Understand cancellation refunds and store credit
After reviewing a cancellation, the store may refund the original payment, issue Shopify store credit or use a supported combination of the two.
How to use it
- Open the verified buyer tracking page and find the recipient delivery.
- Read the cancellation status, then check the separate refund and store-credit amounts.
- If a refund or credit is pending, refresh later to check whether it has been confirmed.
- Contact the store about its refund policy, the chosen method or an unresolved amount.
What to know
Store credit is a balance to spend with that store. It is not money returned to your card or bank account.
A cancelled delivery does not prove a refund is complete. PrepMyGifts shows the confirmed amounts separately; the store makes the refund decision.
What happens next
Confirmed refunds and credits appear on the tracking page. Amounts marked pending or uncertain still need review by the store.
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