Growth and higher plans include custom amounts, AI artwork based on your logo and style, scheduled email delivery, CSV import for up to 100 gift-card recipients, balance display and reminder emails. Gift-card greetings currently support one shared text message; audio and video gift messages are a separate service.
What does Concierge include?
Personalized onboarding, priority live support and help configuring your gifting experience.
Custom requests are scoped with our team before work starts. The 48-hour delivery window starts once scope and required access are confirmed. Larger builds and third-party integrations are quoted separately.
SEPARATE MESSAGE USAGE
Plan for the messages you offer.
Text message
$0.50 USD per message
Audio message
$1.00 USD per message
Video message
$1.00 USD per message
You pay message usage fees only for billable messages included in paid orders. Wraps, bags, physical greeting cards, add-ons and digital gift cards have no additional PrepMyGifts message usage fee.
Can I pass message costs on to shoppers?
You can pass message costs on to shoppers by setting your own message prices in Gift Messages. Shopify bills app usage to your store separately.
For example, you could set a text-message price of $0.50 USD to match the app usage fee, or choose a higher price. Set an appropriate price in your store currency. Shopper payments are collected through your checkout; they do not automatically offset your Shopify app bill. Your store supplies and fulfills physical extras.
For example, Basic plus 3 text messages and 2 audio messages is $7.49 USD in app subscription and message charges for a month outside the recurring-fee trial, before any applicable taxes. Shopper charges and your preparation costs are separate.
Review the terms before you approve.
Shopify determines trial eligibility and the authoritative subscription terms. Reinstalling does not reset previously used trial days. Existing legacy subscriptions retain their approved terms until changed.
Change or cancel your plan through Billing & Subscription and review the effective date shown. Usage recorded before cancellation takes effect may appear on a final Shopify invoice.